Refund policy

1. Eligibility for Refunds & Returns

Low Tide Surfwear operates under a strict no‑nonsense return policy. Refunds or returns are only accepted when the item meets all of the following conditions:

• The product is faulty, damaged on arrival, or significantly different from what was advertised.

• The issue is reported within 7 days of delivery.

• The customer provides clear photographic or video proof of the defect, including:

  • Full product photo

  • Close‑up of the issue

  • Packaging and shipping label

If proof is not provided, no refund or replacement will be issued.

2. Non‑Refundable Situations

Low Tide does not offer refunds or returns for:

• Change of mind

• Wrong size ordered

• Colour differences due to screen display

• Normal wear and tear

• Damage caused by the customer

• Delayed shipping (as shipping times vary by location)

• Items purchased during sales, promotions, or clearance

These conditions are strict and final.

3. Proof Requirements

To qualify for any refund or replacement, customers must submit:

• Order number

• Full name and email used at checkout

• Photos/videos of the issue

• Description of the problem

If any required proof is missing, the request will be automatically denied.

4. Inspection & Verification

Once proof is submitted, our team will review the claim. Low Tide reserves the right to:

• Reject claims that do not clearly show a manufacturing defect

• Request additional proof

• Decline any claim that appears altered, edited, or inconsistent

All decisions made by Low Tide Surfwear are final.

5. Refund Method

Approved refunds will be issued as:

• Store credit (default)

• Refund to original payment method only in cases of verified manufacturing defects

Refunds may take 5–10 business days to process after approval.